Salem Baking Company

I ordered from Salem Baking Company. How long does it take to ship?

Most orders are shipped within two business days from the date of receipt (inventory permitting). NOTE: Business hours are Monday thru Friday from 8am to 5pm Eastern Standard Time. For your convenience, the drop-down menu on the shipping page shows the earliest shipping date available based on the current time. You may elect to have your order shipped immediately (the date shown by default), or you may specify a later date.

I'm interested in selling Salem Baking products. How to I get wholesale pricing?

To request a Retail Partner account, please call (800) 274.2994.

I created an account and need to change my account information.

To edit your Salem Baking account information click on the "Login" link in the top right corner of the page. Enter your username and password and click the "Submit" button. By default you will be redirected to your account page. Any editable profile information will be available for you to change. After you edit the necessary fields, click the "Save" button.

I signed up to receive Salem Baking emails, how do I stop receiving them?

If you have a Retail Partner account, login to your account and uncheck the email opt-in checkbox. If you opted-in for email communications, but do not have a Retail Partner account, refer to the bottom of the last email communication we sent. At the bottom of every email there is an opt-out link offered. Upon clicking on that link, you will be automatically removed from our email communications list.

What if I forgot my user name and/or password?

If you forgot your password click on "sign in" and under returning customers you can click on "forgot password" to have your password emailed to you. Your user name is the email address that you used to register your account. If you have forgotten your email, you must create a new account.

Is your website Secure?

Security is of the upmost importance to our customers and we at Salem Baking are committed to your security and privacy when shopping online. We use state-of-the-art software to encrypt your credit card numbers and personal information automatically while they are in transit over the Internet, preventing a third party from viewing this information. We use GoDaddy's Secure Ordering as our Internet Security Provider to ensure that your information is safe. We promise to protect information about our customers from being viewed by a third party including within our customer service office. If you have questions, comments or concerns regarding your safely, please feel free to contact us toll-free at (800) 274.2994 or email us at sales@salembaking.com.

I've placed an order. How do I track my order?

To track an order you've placed online log into your account and click on "view orders". There you can track past shipments as well as check on status of future orders you have placed. Please note it takes up to 48 hours for orders to be processed into our system. If you have questions about your order, please call us toll-free at (800) 274.2994 or email us at sales@salembaking.com.

Do you ship internationally?

Yes, we do ship to a number of specific locations worldwide including military bases, however to place an international order outside of the United States or Canada, please call us at (800) 274.2994 and a customer service representative will assist you with your order.

Can I pre-order to ship items in the future? If so when will I be billed?

You may elect to have your order shipped immediately (the date shown by default), or you may specify a later date. You will be billed at the time of shipment.

Can I ship to multiple locations in one purchase?

You can ship to multiple locations. To do so, create an account and add recipient's addresses to your address book and select them during check out. You can also add new recipients during the check out process. NOTE: You must create an account to ship to multiple locations.

Can I change my order once it's been placed?

Please call (800) 274.2994 and our customer service team will make every effort to apply changes to your order before it ships.

Are there any additional shipping requirements I should know about?

At Salem Baking we value quality and freshness. To ensure that your order arrives to you with this standard we may require additional shipping charges to add a cold pack for chocolate dipped items during warmer months. If you have questions regarding our shipping policies, please call us toll-free at (800) 274.2994 or email us at sales@salembaking.com.